Terms & Conditions
*Terms and Conditions updated as of September 2023.
Hands Up Entertainment Pty Ltd terms and conditions:
These conditions govern the supply of all tickets (including complimentary tickets) to any Events by Hands Up Entertainment Pty Lid that are issued by the Promoter, or the Promoter’s authorised ticket sellers and allow access to the venue where the Event is held (including all areas under the control of the Venue owner or hirer, the “Venue”) (“Conditions”). As the individual purchasing or holding the ticket to the Event (“you”, “your”) agree to the following Conditions. These conditions work in conjunction with the Promoter’s authorised ticket seller’s terms and conditions (“Ticket Terms”).
Throughout these Terms, the terms “Hands Up Ent., “we”, “us” and “our” refer to Hands Up Entertainment Pty Ltd and its associated entities - Melbourne Bar Crawl, Full Moon Party Melbourne, Great Gatsby Boat Party, Halloweenfest, Halloweenfest Boat Party, Xmasfest and “you” refers to the individual or business purchasing tickets or attending the events.
1. Event Booking Terms and Ticket Purchase
1.1. A list of upcoming events, and ticket prices are available on our website.
1.2. In addition to the ticket price, you must pay any booking, handling, credit card surcharge or postage fees specified on our website. GST is included in ticket price
1.3. Ticket prices are subject to change, any changes to pricing will reflect on our website.
1.4. Tickets are available to be purchased through our website or facebook event booking ticket link (directing you to the authorised ticket seller link). The only Authorised Ticket Seller platform is Eventbrite & Ticket Tailor.
1.5. Your booking is confirmed when you receive an email notification and receipt with your electronic ticket from the authorised ticket sellers. Hands Up Entertainment Pty Ltd accepts no liability if you choose to purchase tickets from a non authorised ticket seller.
1.6 Admission to the event will be granted only upon presentation of a valid admission ticket from an authorised ticket seller, Valid Photo ID presented at all time (18+) & any covid-19 regulation requirements. https://www.vcglr.vic.gov.au/acceptable-forms-identification
1.7 It is a condition of sale that tickets may not be offered for unauthorised re-sale, on 3rd party websites such as Facebook, Ebay or Gumtree. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.
1.9 Weather Conditions: The Organizer reserves the right to cancel or postpone the Event due to adverse weather conditions or other safety concerns as determined by the relevant authorities. In such cases, participants will be notified as soon as possible, and tickets may be transferred to a rescheduled date or another event, but no refunds will be issued.
1.10 You must comply with all health and safety regulations as directed by the Organizer and partner venue crew. This includes but is not limited to following safety instructions, following guide directions, wearing life jackets if required, and adhering to capacity limits of venues.
1.11 Hands Up Entertainment Pty Ltd has a commitment to RSA and reserves the right to refuse patrons who are intoxicated or under the influence of substances. Tickets are non-refundable if refused entry at registration.
Our partner venues have a strong commitment to RSA and reserves the right to refuse entry to their venue. Hands Up Entertainment Pty Ltd withdraws all responsibility for admittance into venues. This is solely the responsibility of the venue and Hands Up Entertainment Pty ltd will not be held responsible should a patron be turned away from a venue. Management Reserves all rights. Tickets are non-refundable if refused entry to any venue to any Event..
By purchasing a ticket to an Event I acknowledge that I have read this waiver. I acknowledge that Hands Up Entertainment Pty Ltd is not responsible for my acts and I recognise that consumption of alcohol during any Event is my own responsibility and therefore I drink at my own risk and will not seek to penalise, prosecute or claim compensation from the organisers, sponsors, guides or participants of any Event for any injury, loss or damages. I acknowledge and agree that I participate AT MY OWN RISK. I understand and agree that this agreement, including the waiver of liability, is ongoing and will apply to all future occasions I participate in any Event.
2. Refunds, Credits and Transfers
2.1. All ticket sales are final. No credit, transfers to other dates or refund will be given. For Cancelled or Postponed events (see clause 3 below). For clarification, you are not entitled to a refund (this includes no transfers to another date) if:
2.1.1. you are no longer able to attend the event .
2.1.2 no longer wish to attend - "change of mind" (this includes for covid-19 reasons).
2.1.2. you arrive past the registration cut off time or are refused entry for any reason;
2.1.3. you did not enjoy the event.
2.2 The ability to re-issue (change the name on your ticket) may be available for a nominated fee per ticket but must follow the below procedure;
2.2.1. a request is submitted in writing to tickets@handsupent.com containing your current ticket order number and requesting a name change to your ticket. You will be required to pay the $10 admin fee to complete the name change.
2.2.2. the request is submitted at least 48 hours prior to the event.
Hands Up Entertainment Pty Ltd reserves the right to refuse entry if a replacement guest arrives at the event without the ticket being transferred via this procedure.
2.3 I acknowledge that I am not (and no other person is) entitled to a refund or credit of any nature in relation to the ticket and/or ancillary items I have paid (for myself or another person), for any reason whatsoever, or in any circumstances, unless and to the extent that the Event Organiser is required to provide a refund or payment at law.
3. Event Cancellation or Postponement
3.1. The Organiser reserves the right to cancel or postpone the Event at any time and for any reason, including but not limited to unforeseen circumstances, Force Majeure Events, or public health concerns.
3.2 If the Event is canceled or postponed, the Organizer will make reasonable efforts to notify all registered participants via the email address provided at the time of registration. It is the participant's responsibility to ensure that they have provided accurate contact information.
3.3 No Refund Policy: In the event of cancellation or postponement, the Organiser shall not be liable to provide refunds for any tickets purchased. Your ticket will be honoured and automatically transferred to the new date for the postponed event, if the new postponed date does not suit you can contact us within 7 days of notice of postponement to request a credit voucher valid for 12 months from issue date to put towards another of our events.
3.3 In circumstances where the Event is cancelled with no postponement date, you will be given a credit voucher for the ticket price to put towards another of our Events that occurs within 12 months of the originally scheduled date of the cancelled Event (no refunds will be issued).
3.4 The Organizer will make reasonable efforts and endeavours to notify ticket holders of a cancellation, variation, rescheduling or postponement of an event by sending an email to the address provided to us by the ticket holder. It is the participant's responsibility to ensure that they have provided accurate contact information. The responsibility to ascertain whether an event has been cancelled, varied, rescheduled or postponed is yours. We do not guarantee that ticket holders will be informed of a cancellation, variation, rescheduled or postponement before the date of the Event.
3.5 The Organizer shall not be responsible for any costs, expenses, or losses incurred by participants as a result of the cancellation or postponement of the Event.
3.6 Except as expressly provided in this clause 3, in no circumstances will tickets (or any part thereof) be refunded, transferred to another date or credited. Any transfer or credit issued will be your sole remedy for a postponement or cancellation of an event due, and we will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an Event for any reason. Any credits issued for postponed or cancelled events that are not used within 12 months of the originally scheduled date of the postponed/cancelled Event will be forfeited.
4. Event Conduct
4.1. You are expected to behave in an appropriate manner at all Events. We reserve the right to refuse entry or require you to leave if your behaviour is deemed unacceptable. The Organizer reserves the right to remove any participant who engages in disruptive or inappropriate behavior.
4.2 Hands Up Entertainment Pty Ltd has a commitment to RSA and reserves the right to refuse patrons who are intoxicated or under the influence of substances. Tickets are non-refundable if refused entry.
4.3 Our partner venues are licensed venues, entry will be refused to patrons who are intoxicated and / or engages in disruptive or inappropriate behaviour. Hands Up Entertainment Pty Ltd. withdraws all responsibility for admittance into venues. This is solely the responsibility of the venue and Hands Up Entertainment Pty Ltd will not be held responsible should a patron be turned away from a venue. Management Reserves all rights. As noted in clause 2.1.3 Tickets are non-refundable if refused entry to any venue.
4.4 You are responsible for your own health and safety during the Event. The Organizer reserves the right to refuse entry or remove any participant from the Event if they are deemed to be a risk to themselves or others.
4.5 Hands Up Entertainment pty ltd photographs and films every event. You consent to being filmed or photographed by Hands Up Entertainment Pty Ltd (or its representatives) and to Hands Up Entertainment Pty Ltd using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our events, services and products. No remuneration is payable for such use. By attending the Event, you consent to the recording and use of your image and voice in promotional materials, including but not limited to photographs, videos, and social media posts.
5. Limitation of Liability
5.1. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at Events.
5.2 By registering for and/or attending the Event, you acknowledge and agree that participation in the Event may involve inherent risks, including but not limited to physical injury, property damage, or other loss.
5.3 You hereby release, waive, and discharge the Organizer, its officers, employees, agents, and volunteers (the "Released Parties") from any and all claims, demands, actions, or causes of action that you may have for any injury, loss, or damage arising out of or in connection with your participation in the Event.
5.2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.
5.3 We will be excused from performance under these Terms and in relation to Events to the extent such performance is affected by unforeseen circumstances, Force Majeure Events, or public health concerns.
5.4 By purchasing a ticket from Hands Up Entertainment Pty Ltd I acknowledge that I have read this waiver. I acknowledge that Hands Up Entertainment Pty Ltd is not responsible for my acts and I recognise that consumption of alcohol during the event is my own responsibility and therefore I drink at my own risk and will not seek to penalise, prosecute or claim compensation from the organisers, sponsors, guides or participants of the event for any injury, loss or damages. I acknowledge and agree that I participate AT MY OWN RISK. I understand and agree that this agreement, including the waiver of liability, is ongoing and will apply to all future occasions I participate in any events from Hands Up Entertainment pty ltd.
5.5 Covid-19 Liability Release - I acknowledge the contagious nature of covid-19 and further acknowledge Hands Up Entertainment Pty Ltd and our partner venues have put in place preventative measures to reduce the spread of covid-19. I acknowledge that Hands Up Entertainment Pty Ltd cannot guarantee I will not become infected with Covid-19 whilst I am in attendance at an Event. I understand there is a risk to be exposed to covid-19 whilst at an event. I agree to comply with all Hands Up Entertainment Pty Ltd & partner venue policies, procedures and directions to reduce the risk of infection and/or transmission whilst in attendance. I hereby release Hands Up Entertainment Pty Ltd and its partner venues from all liability, causes of action, claims, demands, damages, costs, expenses and compensation for injury arising out of any contraction by me of Covid-19, or any other virus/illness whilst attending an event.
6. Email Subscription and Data Collection
6.1 By purchasing a ticket for the Event, you consent to the automatic addition of your email address to the Organiser’s database. This allows the Organizer to communicate important information regarding the Event, including but not limited to event updates, changes, and promotional materials for future events.
6.2 You may receive marketing communications from the Organiser regarding upcoming events, promotions, and relevant information. If you do not wish to receive these communications, you may opt-out at any time by following the unsubscribe instructions included in the email.
6.3 The Organizer is committed to protecting your privacy and will handle your personal information in accordance with applicable data protection laws and regulations. For more information on how your data is collected, used, and stored, please refer to our Privacy Policy https://www.handsupent.com/privacy-policy
7. Miscellaneous
7.1. These Terms shall in respects be governed by the state laws of Australia relevant to the location of the event. You submit to the exclusive jurisdiction of the courts in the relevant Event state to determine any matter or dispute which arises under these Terms.
7.2. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
7.3. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.
7.4 In these Terms, a “Force Majeure Event” means any of the following (whether or not foreseeable or anticipated): acts of God, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic, government restriction or recommendation, legal requirement, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster, and/or any other event, cause or circumstance that is beyond our reasonable control.
7.5 These Terms constitute the entire agreement between Hands Up Entertainment Pty Ltd and you in relation to the Events
7.6 By registering for and/or attending the Event, you confirm that you have read, understood, and agree to these Terms and Conditions, including the Liability Waiver.